Law Firm Intake Specialist Needed to Schedule Initial Consultations – Copywriter Job
A Family Law & Estate Planning Law Firm is hiring a Customer Service/Legal Intake Superstar for our firm located in Fairfax, Virginia.
Are you passionate about helping people? Would you feel like a Superstar if you could go to work every day knowing that you're making a positive difference in someone’s life? We are looking for a Superstar for our growing law firm.
When our prospective clients call us for help, they're often going through an emotionally difficult period. Our Customer Service/Intake Superstar provides our potential clients the ultimate telephone experience. It requires the right combination of telephone skills, empathy, and the ability to help them understand how to see a better future using our services. You'll play an integral role in creating memorable client experiences. This important position involves administrative duties related to customer service, client intake, client retention, and direct attorney support.
If you have previous legal experience and are looking for that next step in your career, this position is perfect for you.
If this sounds like you, please keep reading:
• Conveys confidence on the phone
• Sets the tone and the pace of the client phone call
• Shows empathy to clients and puts them at ease during their difficult time
• Treats a call at 4:30 on Friday with the same care and compassion as one on Monday morning
• Demonstrates exceptional communication skills
• Master of calendars and scheduling
• Understands the importance of deadlines and doing good work on time
• Proficient in Microsoft Office and Google Suite
• Ability to switch gears quickly and think on your feet
• Follows instructions and understands the importance of policies & procedures
• Generates creative solutions to workplace problems
• Go-getter with a strong work ethic
• Legal experience a plus
• Customer service experience is a plus
• Inbound sales experience is a plus
This is a full-time job, so you MUST be able to work 40 hours per week. The first 90 days of employment is a probationary period and you will be considered a temporary employee. There is an opportunity for bonus compensation for outstanding performance and meeting established goals and milestones.
Hourly Range: $10.00-$15.00
Posted On: April 26, 2024 15:03 UTC
Category: General Virtual Assistance
Skills:Microsoft Excel, Communications, Customer Service, Scheduling, Sales & Marketing
Country: United States
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